BUSINESS TOOLS BLOG

June 27, 2016

How Zayo Group Makes Diversity a Priority

Filed under: Financial Management — Sandi Mays @ 11:07 am

Interview with Lightreading – Zayo makes diversity a priority

Colorado-based network infrastructure provider Zayo Group has built itself a diverse workforce — by design, not happenstance.

The company has made diversity a priority, which has required buy-in from the top, starting with its CEO Dan Caruso, a focused recruiting strategy that seeks out women and under-represented minorities, and the support of all its executives and employees.

One such executive is Sandi Mays, the executive vice president – Tranzact, IT, Big Data, Billing, Client Services Management at Zayo Group Inc. (NYSE: ZAYO). Mays has shown her commitment to advancing and promoting women by building a team that is 63% female, with more than half of her hires in the past two years being women. She also has the highest employee satisfaction results of anyone in the company and launched zForce, an internal program to connect employees with mentors and help them become technical leaders.

For these accolades and more, Mays was the recipient of Women in Comms’ inaugural Leading Lights award for 2016’s Most Inspiring Woman in Comms. We checked back in with her about how she — with the support of her employer — has been able to achieve meaningful diversity and level the playing field for women in the past year. Here’s what she had to say. (See WiC Leading Lights Finalists: Most Inspiring Woman in Comms .)

Sandi Mays, Executive Vice President - Tranzact, IT, Big Data, Billing, Client Services Management, Zayo Group Inc.

Sandi Mays, Executive Vice President – Tranzact, IT, Big Data, Billing, Client Services Management, Zayo Group Inc.

Mays will be speaking at Women in Comms’ next networking breakfast in Denver on September 14. Visit WiC online and get in touch to join us in Colorado!


Women in Comms: I understand you have hired 50% women in two years and have a team that is 63% women. Has this been a conscious effort on your part?

Sandi Mays: I’ve definitely made a conscious effort to identify opportunities on my team for women both within and outside of Zayo. I’ve done my best to lead from the front inside Zayo on female diversity.

Beyond my team, female diversity for Zayo as a company is a priority for our chairman and CEO, Dan Caruso. It goes without saying that Zayo’s philosophy is to hire the best candidate for the job, but we make a concerted effort to ensure we include women and under-represented groups in our consideration set. Zayo is involved in nurturing the pipeline at all levels, from high school students to the talented senior leaders in Colorado.

Research demonstrates that diverse companies are more innovative and achieve better financial results. Dan fully embraces this and I’ve done my best to help to implement his diversity vision. The success my team has seen over the past year has certainly borne the research out.

WiC: How can other companies make recruiting women a priority? What worked for you?

SM: Zayo’s commitment to recruiting women begins at the leadership level, particularly with Dan but also with our board of directors and executive team, and from our perspective the senior leadership level is where it needs to begin for every company. Our board of directors includes two women, which puts us in the top echelon on a percentage basis of public companies nationwide. Zayo’s senior executive team includes women like me in key leadership and technology roles.

Our recruiting strategy focuses on establishing deep and meaningful relationships with a manageable number of universities and organizations rather than casting too wide a net. We are actively engaged with Colorado’s universities, the Women’s Foundation of Colorado, the National Center for Women in Technology, the Colorado Technology Association, and Colorado’s startup community. As a result of these relationships, we’ve developed an organic reputation as a great place for women to work.

WiC: What can we also do to improve the pipeline of female candidates for the comms industry?

SM: It’s important for companies to be both visible and active in their communities. For me as an employee and Zayo as a company, this runs the gamut from speaking at events, to participating in university panels, to hosting our own events, as we recently did as part of the Women Inspiring Leadership Development (WILD) event. We also support STEM organizations with resources and volunteers to expose girls to exciting careers in science and technology. And we make a point to stay personally connected with the top female talent in Colorado.

WiC: Retention is the other big challenge. How do you ensure you are continuously retaining and promoting women at Zayo Group?

SM: The basics include a competitive compensation and benefits package, with family-friendly benefits. Zayo offers quarterly bonuses and ownership for all employees through restricted stock unit awards. In addition to competitive health benefits, we provide paid parental leave for both men and women and generous paid time off. We focus on creating an inclusive work environment and culture, where everyone’s opinions are valued. Training and development are a priority, and we have a strong track record of giving our people meaningful challenges and responsibility and promoting from within.

WiC: What is your biggest piece of personal advice for women in this industry?

SM: The advice I generally give the women who work for and with me — and those I encounter at technology events around the world — is to be fearless: fearless in your approach to interviews; fearless in the job once you’re in it; and fearless in actively pursuing promotion and leadership opportunities. Women in the technology industry are some of the smartest and most capable professional women of any industry, and we should never be shy about leveraging our intellectual, technical, and leadership skills. Women in tech have the inherent capability in spades to effectively negotiate a raise or promotion, push a sales deal though, create a new IT structure or stand up a new division within a company. They just need to recognize that ability and be fearless about executing.

Women in IT and other technical fields should also be thoughtful and strategic in identifying potential employers that provide both a fantastic professional opportunity and have an active commitment to female diversity. In the same mold as Zayo, CH2M Hill — and its CEO Jacqueline Hinman — is a wonderful example of a company here in Colorado with a commitment to female diversity that is second to none. CH2M Hill has four women on its board and has a number of established, strong female-focused internal and STEM programs.

— Sarah Thoma

June 23, 2016

ZAYO EXECUTIVE SANDI MAYS NAMED MOST INSPIRING WOMAN IN COMMS

Filed under: Financial Management — Sandi Mays @ 5:33 am

Sandi_Mays_Zayo_Twitter_Picture

Company takes home two awards at Light Reading’s Leading Lights awards

BOULDER, Colo. – June 22, 2016 – Sandi Mays, CIO at Zayo Group Holdings, Inc. (NYSE: ZAYO), was named the “Most Inspiring Woman in Comms” at Light Reading’s 2016 Leading Lights awards. Zayo also earned top honors at the awards for its new Ethernet product, FlexConnect, in the “Most innovative Enterprise Service” category. The usage-based Ethernet product for cloud and data center connectivity provides an on-demand option for high-performance connectivity.

Mays, who leads Tranzact, IT, Big Data, Cyber Security, Billing, and Client Service Management was part of Zayo’s founding team and has served in a variety of leadership roles over the past decade at the company. She and her team developed and manage Tranzact, the company’s innovative platform for purchasing and managing bandwidth.

Mays is a champion of diversity, inclusion and engagement at Zayo and in the community. Her team includes 63 percent women, and she has hired more than 50 percent women over the past two years. Proving that diversity isn’t just a numbers game, her teams’ employee satisfaction ratings consistently have the top scores in the company. “Having a team that is high performing and diverse go hand-in-hand,” Mays says. “Zayo’s recruiting and retention programs consistently attract a diverse group of candidates. It used to be challenging to hire diverse talent. Now it just seems natural.”

She is responsible for establishing the company’s zForce mentoring program and development initiative. Mays also takes her commitment to mentoring outside of the office, working with young women in the Greenhouse scholars program, participating in the Grace Hopper Celebration of Women in Computing conference and staying involved with Women in IT, Dreamforce, the CU Technology Club, STEM events and regular hackathons. Mays is also one of three women named to the 2016 Salesforce CIO Advisory Board.

“Sandi is an exceptional leader, and is passionate about delivering what she calls an effortless customer experience for our external and internal customers,” said Dan Caruso, chairman and CEO of Zayo, who has worked alongside Mays across four companies since 1993. “In addition to excellent business and technical skills, she has the unique ability to bring people together. No matter what role she has played at Zayo, she and her teams have consistently delivered strong performance and results.”

About Zayo Group
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies and finance, healthcare and other large enterprises. Zayo’s 112,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services. For more information, visit zayo.com.

May 24, 2016

Women in Comms’ Leading Lights Awards Winners Revealed

Filed under: Financial Management — Sandi Mays @ 5:27 pm

Zayo won!!!! Most Inspiring Woman in Communications.  I am in awe of the women who were nominated.  This is such an amazing opportunity to see leaders who are making a real difference changing the diversity numbers with real results!!

sandi mays accepting most inspirational woman in comms award

http://www.lightreading.com/business-employment/women-in-comms/women-in-comms-leading-lights-awards-winners-revealed-/a/d-id/723561

What better way to cap off a fantastic day of networking, panel discussions and a job fair than by honoring some of the leading women in the comms industry? That’s just what Women in Comms did last night at the Leading Lights awards dinner at the Hotel Ella in Austin, Texas.

Congratulations to the three winners of WiC’s inaugural 2016 Leading Lights awards:

  • Female-Led Startup to Watch: Grid4C and CEO Noa Ruschin Rimini, Ph.D.
  • Most Inspiring Woman in Comms: Sandi Mays, EVP of IT, Billing, Client Service Management, Tranzact, and Big Data, Zayo Group Inc.(NYSE: ZAYO)
  • Hedy Lamarr Award for Female Tech Pioneer of the Year: Yvette Kanouff, Senior Vice President/General Manager (SVP/GM) of the Service Provider Business (SP), Cisco Systems Inc. (Nasdaq: CSCO)

You can read more about our winners and their fellow finalists in the following blogs: WiC Leading Lights Finalists: Hedy Lamarr Award for Female Tech Pioneer of the Year , WiC Leading Lights Finalists: Most Inspiring Woman in Comms , WiC Leading Lights Finalists: Female-Led Startup to Watch andWomen in Comms Leading Lights: The Finalists.

The winners were voted on by the WiC Board of Directors, with help from the editors of Light Reading and analysts of Heavy Reading. They were announced Monday evening, at the Leading Lights dinner, after WiC’s one-day conference and job fair and ahead of the Big Communications Event, taking place today and tomorrow in Austin. Check back all week for more coverage of all the action.

Congratulations to our winners — and all the finalists — and thank you for leading the way for women in comms!

 

 

 

 

May 11, 2016

WiC Leading Lights Finalists: Most Inspiring Woman in Comms

Filed under: Financial Management — Sandi Mays @ 1:04 pm

To improve the industry for women in comms, it takes a genuine commitment from leaders at the top, as well as champions throughout each organization, to hold them accountable and spark change from within.

Recognizing this, Women in Comms set out to honor those women who are inspiring change for their own companies and the industry at large. This Leading Light will go to “a woman who has worked tirelessly and effectively to advance the cause of women and girls in the next-gen comms industry.”

We were thrilled to have a number of worthy entrants, which made narrowing it down to just five a daunting task. The five women we ended up with have dedicated themselves to empowering women, both internally and externally from young girls to those established in their careers, in addition to their full-time jobs. In most cases, they’ve also seen tangible results from their efforts. Truly championing change is not an easy task in already overstretched schedules, but they’ve all made women in comms a priority and are inspiring others to do the same. (See Women in Comms Leading Lights: The Finalists.)

The winner will be announced at the Leading Lights awards dinner, which will be held during the evening of Monday, May 23, at the Hotel Ella in Austin, Texas, following WiC’s one-day conference and job fair ahead of the Big Communications Event.

Cathy Martine, President, National Business, AT&T Business Solutions & International, AT&T
As one of AT&T Inc. (NYSE: T)’s highest ranking female executives with P&L responsibilities, Martine leads one of AT&T’s largest business with more than 7,000 associates serving 3.5 million customers. Yet even with such a demanding job, she has made mentorship, developing talent and achieving gender equality a priority in her organization. She was a founding Board member of AT&T University, which offers leadership development to all employees; is involved with AT&T’s entry-level college-hire program, the Business Sales Leadership Development Program (BSLDP); and is an active board member on AT&T’s Employee Resource Groups for Women of AT&T with a focus on diversity and inclusion.

Martine has also made giving back through mentorship a priority, both inside and outside of AT&T. She was a founding Board member and current Development Committee member of the Rutgers Future Scholars Program, mentors through W.O.M.E.N. in America and works with female entrepreneurs and small business owners through the Women’s Center for Entrepreneurship.

Perhaps most tellingly, her commitment to diversity at AT&T is also measurable with women making up 40% of her employee base, 25% of whom are in sales management.

Keri Gilder, Vice President & General Manager EMEA, Ciena
Gilder has risen the ranks at Ciena Corp. (NYSE: CIEN), while also making a fairly significant career transition from being an engineer to leading the sales organization across Europe. She attributes much of her success to the mentors she has had throughout her career, which is — in part — why she’s made mentoring other rising stars at the company a priority. Most notably, Gilder created “Women @ Ciena,” an internal networking program with the goal of encouraging diversity within the company, fostering talent and motivating and inspiring women in the company. She regularly leads mentoring programs, external networking events, discussions and debates and encourages the hiring, development and retention of women.

Ciena COO Francois Locoh-Donou has said of Gilder: “She is also a transformational leader; reinforcing the business benefit of a diverse workforce and driving high-performance teams to deliver strong business outcomes for our customers and partners.”

Marie Hattar, Chief Marketing Officer, Ixia
Hattar has only been with Ixia (Nasdaq: XXIA) since June 2015, but she’s already bringing her commitment to promoting women to this new job. Over the past nine months, 63% of her new hires were women, something she says she achieved by simply hiring the best person for the job and approaching recruiting without a gender bias. She has also made herself known for having an open-door policy encouraging women at the company — which is also lead by a female CEO, Bethany Mayer — to come to her for guidance, assistance and support.

Sandi Mays, EVP, IT & Billing, Client Service Management, Tranzact; Big Data, Zayo Group
When it comes to Mays’ contributions to women in comms, the numbers speak for themselves. Her team is 63% female, she has hired more than 50% females in the past two years and her employee satisfaction results are the highest of anyone in Zayo Group Inc. (NYSE: ZAYO). She was also the force behind launching zForce, an internal program at the company that lets employees work with mentors, experience what it’s like to be in a technical leadership position and attend Zayo’s annual Dreamforce conference. Here again, the numbers don’t lie as this program is made up of 50% women.

Mays also takes her commitment to mentoring outside of the office, working with young women in the Greenhouse scholars program, participating in the Grace Hopper Celebration of Women in Computing conference and staying involved with Women in IT, Dreamforce, the CU Technology Club, STEM events and regular hackathons.

Yanbing Li, Senior Director, System Software Development & Delivery, Fujitsu Network Communications
An engineer by trade and a leader in Fujitsu Ltd. (Tokyo: 6702; London: FUJ; OTC: FJTSY)’s software development group, Li is no stranger to highly technical job functions and being in a male-dominated profession. She’s used both experiences to have a real impact on the vendor’s technological innovations and its cultural of inclusivity. She was instrumental in creating Fujitsu’s Women’s Innovation Network (WIN), a group to help women within the company shine and women outside the company learn about opportunities in STEM.

In the past year alone, Li has partnered with the University of Texas at Dallas Women in Engineering Program to share her experience, contributed to Engineering Day and Week at the UT Dallas, participated in the Alliance of Technology and Women to promote girls and women in STEM, worked with Fujitsu human resources to establish internships for high school girls, spoke at InnoTech Dallas 2016 in the Women in Tech track and engaged with peers in the promotion of women within the global Fujitsu organization.

May 5, 2016

ZAYO NAMED MOST SUCCESSFUL COMPANY FOUNDED IN 2007

Filed under: Financial Management — Sandi Mays @ 8:29 am

Company featured in MSN Money, along with other well-known technology leaders

BOULDER, Colo. – May 4, 2016 – MSN Money identified Zayo Group Holdings, Inc. (NYSE: ZAYO) as the most successful company founded in 2007 in its April feature, “The Most Successful Company the Year You Were Born.” The MSN feature listed Cisco, Starbucks, Amazon, Google and Tesla as the most successful companies in their birth years. Dan Caruso, Chairman and CEO of Zayo, and a small team of entrepreneurs including Matt Erickson, co-COO, and Sandi Mays, EVP of IT and Tranzact, founded Zayo in 2007.

“Dozens of fiber orphans — companies that had fiber in isolated markets — were being ignored by private equity investors and strategic acquirers,” explained Erickson. “Our strategy was to consolidate them into a new type of telecom provider — one focused on providing communications infrastructure to content, cloud, big data, and wireless carriers.”

According to Cisco’s Visual Networking Index (VNI), Internet traffic has increased fivefold over the past five years and shows no sign of slowing down. Growth in enterprise traffic over dedicated networks, Zayo’s sweet spot, is expected to grow 20 percent each year for the next three years. The company has eclipsed $1.4 billion in annual revenue and $800 million in EBITDA. Zayo went public in October 2014, and today has an enterprise value of over $10 billion.

“The next 10 years will be no less exciting, as the bandwidth explosion will continue to enable innovation in entertainment, healthcare, commerce, and scientific discovery,” emphasized Caruso. “Our talented team, incredible assets, and entrepreneurial approach position us to accelerate our customers’ pace of innovation.”

Today, Zayo’s fiber footprint exceeds 110,000 route miles and extends to more than 35 countries. Through its 57 data centers, Zayo provides interconnection, colocation, and cloud services. More than 7,000 customers, including some of the biggest names in wireless, media, internet, healthcare and finance, rely on Zayo’s communications infrastructure to deliver their content to homes and businesses across the globe.

For more information on Zayo’s success over the past decade, please visit http://www.zayo.com/zayo-enters-10th-year-in-business/.

About Zayo Group

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies and finance, healthcare and other large enterprises. Zayo’s 110,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services. For more information, visit zayo.com.

Forward Looking Statements

This press release contains a number of forward-looking statements. Words, and variations of words such as “believe,” “expect,” “plan,” “continue,” “will,” “should,” and similar expressions are intended to identify our forward-looking statements. No assurance can be given that future results expressed or implied by the forward-looking statements will be achieved and actual results may differ materially from those contemplated by the forward-looking statements. These forward-looking statements involve risks and uncertainties, many of which are beyond our control. For additional information on these and other factors that could affect our forward-looking statements, see our risk factors, as they may be amended from time to time, set forth in our filings with the SEC, including our 10-K dated September 18, 2015. We disclaim and do not undertake any obligation to update or revise any forward-looking statement in this press release, except as required by applicable law or regulation.

sandi mays NYSE Zayo

March 23, 2016

Salesforce Photoshoot

Filed under: Financial Management — Sandi Mays @ 7:27 am

Thanks to the Salesforce team for taking a great picture! I felt like a model for a day.

sandi mays

January 21, 2016

#Effortlessly recover after you’ve accidentally closed a tab in Chrome – Oops!

Filed under: Effortless — Tags: , , , , — Sandi Mays @ 6:50 am

This one comes from Christine Smith, one of Zayo’s amazing Client Service Managers.  Thanks for the tip!

Passing on a new trick I learned from my 14 year old – did you ever close out a page/tab by mistake?  If you press the “Ctrl” “Shift” and the “T” keys it will open them back up.  I had a bunch of sf.com pages open and inadvertently closed them all, after I did this,  they all reopened.

 

October 8, 2015

#Effortlessly dial into a conference bridge

Filed under: Financial Management — Sandi Mays @ 11:57 am

Have you ever been driving when you needed to dial into your conference bridge for a call? It’s difficult (and unsafe) to say the least! So here’s a tip:

Add your conference bridge as a contact using “,” as a delay (on most phones, holding # will enter a “,”), followed by your bridge and leader information. Then, in the future, all you have to do is pull up the contact, hit dial, and let your device do the entry work for you.

Example: 9522304464,,Bridge#,1,PIN#

Happy dialing and safe driving!

 

Thanks Adam Aguiar for the tip!

September 29, 2015

Understanding Longer Apex Errors in Salesforce

Filed under: Financial Management — Sandi Mays @ 8:28 am

Understanding Longer Apex Errors can be challenging.

Overview
Some errors are more lengthy and complex in Salesforce because of how the system generates them. They can be confusing because:
1) There is more text to read through before seeing the actual error.
2) The error is usually for a different record than the one you are looking at. For example, you may be attempting to make a change to a Service Order, but Salesforce is alerting you to an issue with a Location linked to that Service Order.

How to Find the Actual Error
Read through until you get a complete sentence that resembles an error you might see elsewhere in Salesforce. In this example error, we have bolded the actual error text to make it easier to see. The error text is “Floor and either Suite, Room, or Cage are required for this Location.”

Description: Error:Apex trigger ServiceOrderStageTransition caused an unexpected exception, contact your administrator: ServiceOrderStageTransition: execution of AfterUpdate caused by: System.DmlException: Update failed. First exception on row 0 with id a0b60000000UxQIAA0; first error: FIELD_CUSTOM_VALIDATION_

EXCEPTION, Floor and either Suite, Room, or Cage are required for this Location.: []: Class.ServiceOrderManager.TransitionStage: line 1493, column 1

What Record Has the Problem?
Locate the 18-digit Salesforce ID that is usually in the middle of the error. Copy that ID onto the end of the following address and paste the entire thing into your browser. Click go to get directly to the record that needs correction.

https://na4.salesforce.com/

Example:
Description: Error:Apex trigger ServiceOrderStageTransition caused an unexpected exception, contact your administrator: ServiceOrderStageTransition: execution of AfterUpdate caused by: System.DmlException: Update failed. First exception on row 0 with id a0b60000000UxQIAA0; first error: FIELD_CUSTOM_VALIDATION_

EXCEPTION, Floor and either Suite, Room, or Cage are required for this Location.: []: Class.ServiceOrderManager.TransitionStage: line 1493, column 1

The link to go directly to this record is:
https://na4.salesforce.com/a0b60000000UxQIAA0

How To Resolve the Error
Once you are at the record that needs correction, make the change that the error message stated. Save the record. Now try the change you original made again and the long complex error should no longer pop up. If the error persists, please open a ticket with your Salesforce Support Team.

September 9, 2015

No More Phone Books! Save the Environment

Filed under: Financial Management — Tags: , , , — Sandi Mays @ 8:40 pm

I had a sinking feeling as I drove through my neighborhood.  Apparently it was YELLOW PHONE BOOK DAY.  It’s a special day where each porch is littered with useless yellow phone books. It breaks my little green heart to know that baby trees died.  It’s horrifying to think that we are filling our landfills for no reason.

WHEN would I use a phone book?  Ummmm – Never.

WHY? Because it’s not 1980!

WHO DOESN’T have 4 Apps on their phone that can find any phone number and provide directions and ratings for the business I’m trying to find.  I can even use Dexknows online with a few clicks.

WHAT IS A GIRL TO DO?  A decision has been made.  I am breaking up with all 4 of the Phone Book Companies in my area.  I am Opting Out of Yellow and White Pages.  YellowPagesOptOut.  I added my address to the Opt Out site and my fingers are crossed that I will never, ever have to toss another phone book again.  That’s a win for the trees!

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