BUSINESS TOOLS BLOG

May 11, 2016

WiC Leading Lights Finalists: Most Inspiring Woman in Comms

Filed under: Financial Management — Sandi Mays @ 1:04 pm

To improve the industry for women in comms, it takes a genuine commitment from leaders at the top, as well as champions throughout each organization, to hold them accountable and spark change from within.

Recognizing this, Women in Comms set out to honor those women who are inspiring change for their own companies and the industry at large. This Leading Light will go to “a woman who has worked tirelessly and effectively to advance the cause of women and girls in the next-gen comms industry.”

We were thrilled to have a number of worthy entrants, which made narrowing it down to just five a daunting task. The five women we ended up with have dedicated themselves to empowering women, both internally and externally from young girls to those established in their careers, in addition to their full-time jobs. In most cases, they’ve also seen tangible results from their efforts. Truly championing change is not an easy task in already overstretched schedules, but they’ve all made women in comms a priority and are inspiring others to do the same. (See Women in Comms Leading Lights: The Finalists.)

The winner will be announced at the Leading Lights awards dinner, which will be held during the evening of Monday, May 23, at the Hotel Ella in Austin, Texas, following WiC’s one-day conference and job fair ahead of the Big Communications Event.

Cathy Martine, President, National Business, AT&T Business Solutions & International, AT&T
As one of AT&T Inc. (NYSE: T)’s highest ranking female executives with P&L responsibilities, Martine leads one of AT&T’s largest business with more than 7,000 associates serving 3.5 million customers. Yet even with such a demanding job, she has made mentorship, developing talent and achieving gender equality a priority in her organization. She was a founding Board member of AT&T University, which offers leadership development to all employees; is involved with AT&T’s entry-level college-hire program, the Business Sales Leadership Development Program (BSLDP); and is an active board member on AT&T’s Employee Resource Groups for Women of AT&T with a focus on diversity and inclusion.

Martine has also made giving back through mentorship a priority, both inside and outside of AT&T. She was a founding Board member and current Development Committee member of the Rutgers Future Scholars Program, mentors through W.O.M.E.N. in America and works with female entrepreneurs and small business owners through the Women’s Center for Entrepreneurship.

Perhaps most tellingly, her commitment to diversity at AT&T is also measurable with women making up 40% of her employee base, 25% of whom are in sales management.

Keri Gilder, Vice President & General Manager EMEA, Ciena
Gilder has risen the ranks at Ciena Corp. (NYSE: CIEN), while also making a fairly significant career transition from being an engineer to leading the sales organization across Europe. She attributes much of her success to the mentors she has had throughout her career, which is — in part — why she’s made mentoring other rising stars at the company a priority. Most notably, Gilder created “Women @ Ciena,” an internal networking program with the goal of encouraging diversity within the company, fostering talent and motivating and inspiring women in the company. She regularly leads mentoring programs, external networking events, discussions and debates and encourages the hiring, development and retention of women.

Ciena COO Francois Locoh-Donou has said of Gilder: “She is also a transformational leader; reinforcing the business benefit of a diverse workforce and driving high-performance teams to deliver strong business outcomes for our customers and partners.”

Marie Hattar, Chief Marketing Officer, Ixia
Hattar has only been with Ixia (Nasdaq: XXIA) since June 2015, but she’s already bringing her commitment to promoting women to this new job. Over the past nine months, 63% of her new hires were women, something she says she achieved by simply hiring the best person for the job and approaching recruiting without a gender bias. She has also made herself known for having an open-door policy encouraging women at the company — which is also lead by a female CEO, Bethany Mayer — to come to her for guidance, assistance and support.

Sandi Mays, EVP, IT & Billing, Client Service Management, Tranzact; Big Data, Zayo Group
When it comes to Mays’ contributions to women in comms, the numbers speak for themselves. Her team is 63% female, she has hired more than 50% females in the past two years and her employee satisfaction results are the highest of anyone in Zayo Group Inc. (NYSE: ZAYO). She was also the force behind launching zForce, an internal program at the company that lets employees work with mentors, experience what it’s like to be in a technical leadership position and attend Zayo’s annual Dreamforce conference. Here again, the numbers don’t lie as this program is made up of 50% women.

Mays also takes her commitment to mentoring outside of the office, working with young women in the Greenhouse scholars program, participating in the Grace Hopper Celebration of Women in Computing conference and staying involved with Women in IT, Dreamforce, the CU Technology Club, STEM events and regular hackathons.

Yanbing Li, Senior Director, System Software Development & Delivery, Fujitsu Network Communications
An engineer by trade and a leader in Fujitsu Ltd. (Tokyo: 6702; London: FUJ; OTC: FJTSY)’s software development group, Li is no stranger to highly technical job functions and being in a male-dominated profession. She’s used both experiences to have a real impact on the vendor’s technological innovations and its cultural of inclusivity. She was instrumental in creating Fujitsu’s Women’s Innovation Network (WIN), a group to help women within the company shine and women outside the company learn about opportunities in STEM.

In the past year alone, Li has partnered with the University of Texas at Dallas Women in Engineering Program to share her experience, contributed to Engineering Day and Week at the UT Dallas, participated in the Alliance of Technology and Women to promote girls and women in STEM, worked with Fujitsu human resources to establish internships for high school girls, spoke at InnoTech Dallas 2016 in the Women in Tech track and engaged with peers in the promotion of women within the global Fujitsu organization.

May 5, 2016

ZAYO NAMED MOST SUCCESSFUL COMPANY FOUNDED IN 2007

Filed under: Financial Management — Sandi Mays @ 8:29 am

Company featured in MSN Money, along with other well-known technology leaders

BOULDER, Colo. – May 4, 2016 – MSN Money identified Zayo Group Holdings, Inc. (NYSE: ZAYO) as the most successful company founded in 2007 in its April feature, “The Most Successful Company the Year You Were Born.” The MSN feature listed Cisco, Starbucks, Amazon, Google and Tesla as the most successful companies in their birth years. Dan Caruso, Chairman and CEO of Zayo, and a small team of entrepreneurs including Matt Erickson, co-COO, and Sandi Mays, EVP of IT and Tranzact, founded Zayo in 2007.

“Dozens of fiber orphans — companies that had fiber in isolated markets — were being ignored by private equity investors and strategic acquirers,” explained Erickson. “Our strategy was to consolidate them into a new type of telecom provider — one focused on providing communications infrastructure to content, cloud, big data, and wireless carriers.”

According to Cisco’s Visual Networking Index (VNI), Internet traffic has increased fivefold over the past five years and shows no sign of slowing down. Growth in enterprise traffic over dedicated networks, Zayo’s sweet spot, is expected to grow 20 percent each year for the next three years. The company has eclipsed $1.4 billion in annual revenue and $800 million in EBITDA. Zayo went public in October 2014, and today has an enterprise value of over $10 billion.

“The next 10 years will be no less exciting, as the bandwidth explosion will continue to enable innovation in entertainment, healthcare, commerce, and scientific discovery,” emphasized Caruso. “Our talented team, incredible assets, and entrepreneurial approach position us to accelerate our customers’ pace of innovation.”

Today, Zayo’s fiber footprint exceeds 110,000 route miles and extends to more than 35 countries. Through its 57 data centers, Zayo provides interconnection, colocation, and cloud services. More than 7,000 customers, including some of the biggest names in wireless, media, internet, healthcare and finance, rely on Zayo’s communications infrastructure to deliver their content to homes and businesses across the globe.

For more information on Zayo’s success over the past decade, please visit http://www.zayo.com/zayo-enters-10th-year-in-business/.

About Zayo Group

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies and finance, healthcare and other large enterprises. Zayo’s 110,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services. For more information, visit zayo.com.

Forward Looking Statements

This press release contains a number of forward-looking statements. Words, and variations of words such as “believe,” “expect,” “plan,” “continue,” “will,” “should,” and similar expressions are intended to identify our forward-looking statements. No assurance can be given that future results expressed or implied by the forward-looking statements will be achieved and actual results may differ materially from those contemplated by the forward-looking statements. These forward-looking statements involve risks and uncertainties, many of which are beyond our control. For additional information on these and other factors that could affect our forward-looking statements, see our risk factors, as they may be amended from time to time, set forth in our filings with the SEC, including our 10-K dated September 18, 2015. We disclaim and do not undertake any obligation to update or revise any forward-looking statement in this press release, except as required by applicable law or regulation.

March 23, 2016

Salesforce Photoshoot

Filed under: Financial Management — Sandi Mays @ 7:27 am

Thanks to the Salesforce team for taking a great picture! I felt like a model for a day.

sandi mays

January 21, 2016

#Effortlessly recover after you’ve accidentally closed a tab in Chrome – Oops!

Filed under: Effortless — Tags: , , , , — Sandi Mays @ 6:50 am

This one comes from Christine Smith, one of Zayo’s amazing Client Service Managers.  Thanks for the tip!

Passing on a new trick I learned from my 14 year old – did you ever close out a page/tab by mistake?  If you press the “Ctrl” “Shift” and the “T” keys it will open them back up.  I had a bunch of sf.com pages open and inadvertently closed them all, after I did this,  they all reopened.

 

October 8, 2015

#Effortlessly dial into a conference bridge

Filed under: Financial Management — Sandi Mays @ 11:57 am

Have you ever been driving when you needed to dial into your conference bridge for a call? It’s difficult (and unsafe) to say the least! So here’s a tip:

Add your conference bridge as a contact using “,” as a delay (on most phones, holding # will enter a “,”), followed by your bridge and leader information. Then, in the future, all you have to do is pull up the contact, hit dial, and let your device do the entry work for you.

Example: 9522304464,,Bridge#,1,PIN#

Happy dialing and safe driving!

 

Thanks Adam Aguiar for the tip!

September 29, 2015

Understanding Longer Apex Errors in Salesforce

Filed under: Financial Management — Sandi Mays @ 8:28 am

Understanding Longer Apex Errors can be challenging.

Overview
Some errors are more lengthy and complex in Salesforce because of how the system generates them. They can be confusing because:
1) There is more text to read through before seeing the actual error.
2) The error is usually for a different record than the one you are looking at. For example, you may be attempting to make a change to a Service Order, but Salesforce is alerting you to an issue with a Location linked to that Service Order.

How to Find the Actual Error
Read through until you get a complete sentence that resembles an error you might see elsewhere in Salesforce. In this example error, we have bolded the actual error text to make it easier to see. The error text is “Floor and either Suite, Room, or Cage are required for this Location.”

Description: Error:Apex trigger ServiceOrderStageTransition caused an unexpected exception, contact your administrator: ServiceOrderStageTransition: execution of AfterUpdate caused by: System.DmlException: Update failed. First exception on row 0 with id a0b60000000UxQIAA0; first error: FIELD_CUSTOM_VALIDATION_

EXCEPTION, Floor and either Suite, Room, or Cage are required for this Location.: []: Class.ServiceOrderManager.TransitionStage: line 1493, column 1

What Record Has the Problem?
Locate the 18-digit Salesforce ID that is usually in the middle of the error. Copy that ID onto the end of the following address and paste the entire thing into your browser. Click go to get directly to the record that needs correction.

https://na4.salesforce.com/

Example:
Description: Error:Apex trigger ServiceOrderStageTransition caused an unexpected exception, contact your administrator: ServiceOrderStageTransition: execution of AfterUpdate caused by: System.DmlException: Update failed. First exception on row 0 with id a0b60000000UxQIAA0; first error: FIELD_CUSTOM_VALIDATION_

EXCEPTION, Floor and either Suite, Room, or Cage are required for this Location.: []: Class.ServiceOrderManager.TransitionStage: line 1493, column 1

The link to go directly to this record is:
https://na4.salesforce.com/a0b60000000UxQIAA0

How To Resolve the Error
Once you are at the record that needs correction, make the change that the error message stated. Save the record. Now try the change you original made again and the long complex error should no longer pop up. If the error persists, please open a ticket with your Salesforce Support Team.

September 9, 2015

No More Phone Books! Save the Environment

Filed under: Financial Management — Tags: , , , — Sandi Mays @ 8:40 pm

I had a sinking feeling as I drove through my neighborhood.  Apparently it was YELLOW PHONE BOOK DAY.  It’s a special day where each porch is littered with useless yellow phone books. It breaks my little green heart to know that baby trees died.  It’s horrifying to think that we are filling our landfills for no reason.

WHEN would I use a phone book?  Ummmm – Never.

WHY? Because it’s not 1980!

WHO DOESN’T have 4 Apps on their phone that can find any phone number and provide directions and ratings for the business I’m trying to find.  I can even use Dexknows online with a few clicks.

WHAT IS A GIRL TO DO?  A decision has been made.  I am breaking up with all 4 of the Phone Book Companies in my area.  I am Opting Out of Yellow and White Pages.  YellowPagesOptOut.  I added my address to the Opt Out site and my fingers are crossed that I will never, ever have to toss another phone book again.  That’s a win for the trees!

April 24, 2015

How do I check my blog or website for broken links?

Filed under: Financial Management — Sandi Mays @ 1:53 pm

How do I check my blog or website for broken links?

Just use http://www.brokenlinkcheck.com/

Step 1 – type in your website

Step 2 – verify that you are human

Step 3 – wait a minute or 2

Step 4 – clean up your broken links

It’s free and it works!  #Effortless

April 20, 2015

Emails – You don’t need to explain an internal process

Filed under: Financial Management — Sandi Mays @ 8:54 am

The worst thing we can do is provide an #Effortless experience and then tell the Customer all of the steps in our internal process that we had to go through to solve their problem. Telling them how hard it was to get a credit approved does NOT make them grateful … it makes them think that you were a hero, but if they don’t get you next time, they might be in for a lot of Effort.

When you respond to customers let them know that you value them and that it’s important to the Company that we always provide them with an #Effortless experience.

March 20, 2015

What is Experience Engineering?

Filed under: Financial Management — Sandi Mays @ 12:12 pm

If #Effortless #Self-Service is the goal, then why do we need highly skilled people working directly with our customers …. because Exertion (# of steps in the process) only accounts for 35% of how Customers perceive the interaction.  65% of how effortless the interaction felt is up to our support organization.

Example –

What if your 6am flight got cancelled, and you called customer service and they said, “We can get you on a flight tonight at 9pm.”  The interaction might have been effortless, but you would probably be thinking … Hey, what about that flight at noon?  Why can’t I be on that flight?

Compare that to a call where the customer care rep said, “I can get you on a flight tomorrow … but hang on, you are an important customer, let me see if I can get you on a flight today.”  When the customer service rep comes back with a 9pm flight, you probably feel lucky vs. in the previous experience, you might feel like you were mashed on the next open seat.

This is called “Experience Engineering” – it’s the skill of doing “something”, when there is “nothing” you can do!

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