Guest Blog Post from Sylvia Gowen

I don’t tweet, blog or post. But here’s a quote from 1890 that I feel is even more important now than it was then.

“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.
- Mahatma Gandhi “