IMO SPAM filters are crazy and unpredictable. At least once a week an important email will land in my junk mail, even though most emails from the same sender make it to my inbox.
Our IT department just gave me a quick fix. Fingers crossed that it will work!
1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.
6. Repeat steps 4 and 5 for each name or address that you want to add
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